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summary{color:#326887;cursor:pointer;padding:9px 11px;font-size:10px;font-weight:700}.forwardedThread pre{white-space:pre-wrap;overflow-wrap:anywhere;color:#526473;border-top:1px solid #dfe7ec;max-height:320px;margin:0;padding:12px;font:10px/1.55 ui-monospace,SFMono-Regular,Menlo,monospace;overflow:auto}.helpdeskMessage{direction:rtl}.helpdeskMessage>*{direction:ltr}.helpdeskMessage>div{justify-self:end}.helpdeskMessage p{background:#e8f3fa;border-color:#cfe3f2;border-radius:12px 4px 12px 12px}.internalMessage p{background:#fff5d9;border-color:#ecdca9}.messageAttachments{flex-wrap:wrap;gap:8px;margin-top:7px;display:flex}.attachmentCard{min-width:190px;max-width:280px;color:inherit;direction:ltr;background:#fff;border:1px solid #dce4eb;border-radius:9px;align-items:center;gap:9px;padding:8px;text-decoration:none;display:flex}.attachmentCard img,.imagePlaceholder,.fileIcon{object-fit:cover;color:#2679b3;background:#e4eef6;border-radius:6px;place-items:center;width:48px;height:42px;font-size:20px;display:grid}.attachmentCard b,.attachmentCard small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.attachmentCard b{max-width:185px;font-size:10px}.attachmentCard small{color:#7d8997;margin-top:4px;font-size:9px}.inlineImageAttachment{width:min(560px,100%);color:inherit;direction:ltr;background:#fff;border:1px solid #dce4eb;border-radius:10px;text-decoration:none;display:block;overflow:hidden}.inlineImageAttachment img{object-fit:contain;background:#eef3f6;width:100%;max-height:420px;display:block}.inlineImageAttachment span{padding:8px 10px;display:block}.inlineImageAttachment b,.inlineImageAttachment small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.inlineImageAttachment b{font-size:10px}.inlineImageAttachment small{color:#7d8997;margin-top:3px;font-size:9px}.chatComposer{border-top:1px solid var(--line);background:#fff;padding:13px}.chatComposer textarea{margin:0}.pendingFiles{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.pendingFiles>span{background:#edf3f7;border-radius:6px;padding:6px 8px;font-size:9px}.pendingFiles button{cursor:pointer;background:0 0;border:0}.newTicketAttachments{grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:9px;margin-top:9px;display:grid}.pastedImagePreview,.pendingFilePreview{border:1px solid var(--line);background:#f7fafc;border-radius:9px;align-items:center;gap:9px;min-width:0;padding:8px;display:flex;position:relative}.pastedImagePreview img{object-fit:cover;background:#e6edf2;border-radius:6px;flex:none;width:64px;height:52px}.pastedImagePreview>span,.pendingFilePreview>span{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:9px;font-weight:700;overflow:hidden}.pastedImagePreview small,.pendingFilePreview small{color:#81909d;margin-top:3px;font-size:8px;font-weight:400;display:block}.pastedImagePreview button,.pendingFilePreview button{color:#5d6e7d;cursor:pointer;background:#ffffffe6;border:0;border-radius:50%;width:22px;height:22px;position:absolute;top:4px;right:4px}.composerActions{align-items:center;gap:12px;margin-top:10px;display:flex}.composerActions .primary{margin-left:auto}.draftHint{color:#738293;margin-left:auto;font-size:9px;font-style:italic}.updateSummary{background:#f0f8f4;border:1px solid #b9d9c9;border-radius:9px;flex-wrap:wrap;align-items:center;gap:7px;margin-top:15px;padding:13px;display:flex}.updateSummary b{width:100%;font-size:11px}.updateSummary span{color:#347158;background:#fff;border-radius:5px;padding:5px 7px;font-size:9px}.updateSummary small{color:#698174;width:100%;font-size:9px}.modalActions button:disabled{opacity:.45;cursor:not-allowed}.attachButton{cursor:pointer;border:1px solid #d7e0e8;border-radius:7px;padding:8px 10px;margin:0!important}.attachButton input{display:none}.internalToggle{align-items:center;gap:6px;margin:0!important;display:flex!important}.internalToggle input{width:auto;margin:0}.auditHistory{border:1px solid var(--line);border-radius:9px;margin-top:15px;padding:12px 14px}.auditHistory summary{cursor:pointer;font-size:11px;font-weight:700}.auditHistory p{color:#637383;align-items:center;gap:9px;margin:10px 0 0;font-size:10px;display:flex}.checkLabel{background:#f5f8fa;border-radius:8px;align-items:center;gap:9px;padding:12px;display:flex!important}.checkLabel input{width:auto;margin:0}.fieldHelp{color:#7d8b98;margin-top:5px;font-size:9px;font-weight:400;display:block}.limitSettings{background:#f8fafc;border:1px solid #d8e2e9;border-radius:9px;margin:4px 0 15px;padding:14px}.limitSettings legend{color:#42576a;padding:0 6px;font-size:10px;font-weight:800}.limitSettings>.formGrid label{margin-bottom:5px}.limitSettings>small{color:#748493;margin-top:9px;font-size:9px;display:block}.slaPolicyGrid{grid-template-columns:1fr 90px 90px;align-items:center;gap:7px;display:grid}.slaPolicyGrid>b{color:#7b8996;text-transform:uppercase;font-size:8px}.slaPolicyRow{grid-column:1/-1;grid-template-columns:1fr 90px 90px;align-items:center;gap:7px;display:grid}.slaPolicyRow strong{font-size:10px}.slaPolicyRow input{margin:0;padding:8px}.customerUserRow{border-bottom:1px solid #e1e7eb;grid-template-columns:1fr 1fr auto;align-items:center;gap:10px;padding:9px 0;display:grid}.customerUserRow b,.customerUserRow small{display:block}.customerUserRow small{color:#7d8b98;margin-top:3px}.customerUserRow>span:nth-child(2){color:#316b55;font-size:9px}.customerUserActions{justify-content:flex-end;gap:6px;display:flex}.customerUserActions button{cursor:pointer;background:0 0;border:1px solid #0000;border-radius:6px;padding:6px 8px;font-size:9px}.customerUserActions .editUserButton{color:#176fae;background:#f5faff;border-color:#c8dce9}.customerUserActions .removeUserButton{color:#a33f49}.selectedCustomerUser{background:#f5f8fa;border:1px solid #d8e2e9;border-radius:9px;margin-bottom:16px;padding:12px 14px}.selectedCustomerUser b,.selectedCustomerUser small{display:block}.selectedCustomerUser small{color:#71818e;margin-top:4px;font-size:9px}.modalHead{justify-content:space-between;margin-bottom:20px;display:flex}.modalHead small{color:#658074;letter-spacing:1px;font-size:8px;font-weight:800}.modalHead h2{margin:5px 0 0;font-family:Georgia,serif;font-weight:500}.modalHead>button{cursor:pointer;color:#7f8b86;background:0 0;border:0;font-size:25px}.modal label{color:#43534c;margin-bottom:15px;font-size:10px;font-weight:700;display:block}.modal input,.modal textarea,.modal select{width:100%;color:var(--ink);resize:vertical;background:#fff;border:1px solid #dce3df;border-radius:8px;outline:0;margin-top:7px;padding:10px 11px;font-size:11px;display:block}.modal input:focus,.modal textarea:focus,.modal select:focus{border-color:#3b765f;box-shadow:0 0 0 3px #e6f0eb}.formGrid{grid-template-columns:1fr 1fr;gap:14px;display:grid}.sourceNote{color:#386652;background:#f4f8f6;border-radius:8px;gap:10px;padding:12px;display:flex}.sourceNote p{margin:0}.sourceNote b,.sourceNote small{font-size:9px;display:block}.sourceNote small{color:#73827b;margin-top:3px}.modalActions{justify-content:flex-end;gap:9px;margin-top:20px;display:flex}.modalActions>button:first-child{cursor:pointer;background:#fff;border:1px solid #dbe2de;border-radius:8px;padding:10px 15px;font-size:11px}.modalActions .dangerButton{color:#b63b47;background:#fff6f7;border-color:#efc4c8;margin-right:auto}[data-theme=dark] .topbar{background:#121b29eb}[data-theme=dark] .themeToggle,[data-theme=dark] .notificationMenu,[data-theme=dark] .notificationMenu button,[data-theme=dark] .roleMenu,[data-theme=dark] .workspaceView,[data-theme=dark] 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.tableHead,[data-theme=dark] .expandedHead,[data-theme=dark] .viewTabs,[data-theme=dark] .teamSourceTabs,[data-theme=dark] .templateSidebar,[data-theme=dark] .ticketChat,[data-theme=dark] .ticketDetailGrid,[data-theme=dark] .detailTimer,[data-theme=dark] .manualTimePanel,[data-theme=dark] .workflowActions,[data-theme=dark] .duplicatePanel,[data-theme=dark] .forwardedThread,[data-theme=dark] .mergeTranscript,[data-theme=dark] .limitSettings,[data-theme=dark] .selectedCustomerUser,[data-theme=dark] .checkLabel{color:var(--ink);background:#131d2b}[data-theme=dark] .ticketRow:hover,[data-theme=dark] .ticketRow.selected,[data-theme=dark] .expandedTickets>button:hover,[data-theme=dark] .mailboxRow:hover,[data-theme=dark] .metrics>button:hover{background:#1b293b}[data-theme=dark] .viewTabs button.selected,[data-theme=dark] .teamSourceTabs button.selected{color:#dceaf7;box-shadow:none;background:#26364a}[data-theme=dark] .modal input,[data-theme=dark] .modal textarea,[data-theme=dark] .modal select,[data-theme=dark] .templateForm input,[data-theme=dark] .templateForm textarea,[data-theme=dark] .templateForm select,[data-theme=dark] .directoryUser select{color:var(--ink);background:#0f1825;border-color:#3a4a5f}[data-theme=dark] .chatMessage p{color:#d9e4ee;background:#1b2939;border-color:#3b4b5d}[data-theme=dark] .helpdeskMessage p{background:#17364d;border-color:#28516c}[data-theme=dark] .internalMessage p{background:#3a321d;border-color:#65572c}[data-theme=dark] .detailDescription,[data-theme=dark] .ticketFullDescription,[data-theme=dark] .customerCell,[data-theme=dark] .mergeTranscript pre,[data-theme=dark] .mergedTranscriptBody>pre,[data-theme=dark] .forwardedThread pre{color:#b6c4d3}[data-theme=dark] kbd{color:#aebccc;box-shadow:none;background:#172131;border-color:#3a4a5f}[data-theme=dark] .modalBackdrop{background:#020812c7}[data-theme=dark] .impersonationBanner{color:#dbc77d;box-shadow:none;background:#292519;border-color:#554a2a}[data-theme=dark] .impersonationBanner small{color:#b3a36e}[data-theme=dark] .impersonationBanner button{color:#dac781;background:#342e1e;border-color:#655a35}[data-theme=dark] .impersonationList>button{color:var(--ink);background:#131d2b}[data-theme=dark] .impersonationList>button:hover{background:#1b293b}[data-theme=dark] .timer{background:#162231;border:1px solid #2b3d50}[data-theme=dark] .timer.running{box-shadow:none;background:#172a25;border-color:#315044}[data-theme=dark] .timerIcon{color:#8ab9a5;background:#203a34}[data-theme=dark] .timer small{color:#8d9baa}[data-theme=dark] .timer button{color:#a9c9ba;background:#1b2a39;border-color:#3b5365}[data-theme=dark] .timer button:hover{background:#223547}[data-theme=dark] .note{color:#aebdca;background:#172230;border-left-color:#756536}[data-theme=dark] .detailTimer{border-color:#314558}[data-theme=dark] .detailTimer.running{background:#292419;border-color:#574b2c}[data-theme=dark] .detailTimer small,[data-theme=dark] .detailTimer span,[data-theme=dark] .manualTimePanel small{color:#8f9eac}[data-theme=dark] .detailTimer strong{color:#b8cad9}[data-theme=dark] .detailTimer .manualTimeButton{color:#b5c5d3;background:#1b2a39;border-color:#3b5365}[data-theme=dark] .detailTimer .manualTimeButton:hover{background:#223547}[data-theme=dark] .manualTimePanel{border-color:#314558}[data-theme=dark] .status{box-shadow:none}[data-theme=dark] .status.new{color:#d9948d;background:#2a1e20;border-color:#5d3437}[data-theme=dark] .status.progress{color:#86b8df;background:#172637;border-color:#284965}[data-theme=dark] .status.waiting{color:#c8ad69;background:#292519;border-color:#554a2a}[data-theme=dark] .status.done{color:#83b895;background:#192820;border-color:#31513d}.toast{z-index:80;color:#fff;background:#112650;border-radius:9px;padding:12px 16px;font-size:11px;animation:.2s ease-out toastIn;position:fixed;bottom:24px;right:26px;box-shadow:0 10px 30px #0e2f2640}@keyframes toastIn{0%{opacity:0;transform:translateY(8px)}}.loginPage{background:radial-gradient(circle at 20% 10%,#edf7fb,#0000 38%),#f3f6f8;place-items:center;min-height:100vh;padding:24px;display:grid}.loginCard{background:#fff;border:1px solid #dfe7ec;border-radius:18px;width:min(430px,100%);padding:38px;box-shadow:0 24px 70px #1430451f}.loginCard>img{width:122px;height:auto;margin-bottom:28px}.loginCard h1{margin:6px 0 10px;font:500 34px Georgia,serif}.loginIntro{color:#6b7c89;margin:0 0 22px;font-size:13px;line-height:1.55}.entraLogin{color:#fff;background:#167bc0;border-radius:9px;justify-content:center;align-items:center;gap:10px;width:100%;padding:12px;font-size:13px;font-weight:700;text-decoration:none;display:flex}.loginDivider{color:#8794a0;align-items:center;gap:10px;margin:22px 0;font-size:10px;display:flex}.loginDivider:before,.loginDivider:after{content:"";background:#e2e8ec;flex:1;height:1px}.loginCard label{color:#43566a;margin-bottom:14px;font-size:11px;font-weight:700;display:block}.loginCard input{border:1px solid #d8e1e7;border-radius:8px;width:100%;margin-top:6px;padding:11px;display:block}.loginCard form .primary{width:100%;margin-top:4px}.loginCard>small{color:#8794a0;text-align:center;margin-top:20px;display:block}.loginError{color:#9d3f48;background:#fff5f6;border:1px solid #edc8cc;border-radius:8px;margin-bottom:16px;padding:10px 12px;font-size:11px}.emptyDetail{color:#7c8a96;place-items:center;display:grid}@media (width<=1050px){.metrics{grid-template-columns:1fr 1fr}.metrics>button:nth-child(2){border-right:0}.metrics>button:nth-child(-n+2){border-bottom:1px solid var(--line)}.contentGrid{grid-template-columns:1fr}.detailPanel{display:none}}@media (width<=760px){.sidebar{z-index:70;width:min(300px,86vw);transition:transform .2s;display:flex;transform:translate(-105%);box-shadow:12px 0 40px #030c1c47}.sidebar.mobileOpen{transform:translate(0)}.mobileMenuBackdrop{z-index:65;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#040d1d94;border:0;display:block;position:fixed;inset:0}.mobileMenuToggle{border:1px solid var(--line);background:var(--paper);width:40px;height:40px;color:var(--ink);cursor:pointer;border-radius:9px;flex:0 0 40px;place-items:center;font-size:20px;display:grid}.mobileMenuClose{color:#fff;cursor:pointer;background:#183768;border:1px solid #36517d;border-radius:9px;place-items:center;width:36px;height:36px;font-size:25px;display:grid;position:absolute;top:17px;right:14px}.workspace{width:100%;margin:0}.topbar{gap:11px;height:64px;padding:0 18px}.mobileBrand{display:flex}.mobileBrand img{width:82px;height:auto}.search{flex:1;width:auto;margin-left:14px}.profileText{display:none}.impersonationBanner{padding:8px 14px;top:64px}.impersonationBanner small{display:none}.impersonationBanner button{padding:7px 9px}.impersonationList>button{grid-template-columns:34px minmax(0,1fr) 18px}.impersonationList i{display:none}.page{padding:25px 18px 80px}.pageHeading{align-items:flex-start}.pageHeading h1{font-size:25px}.pageHeading .primary{width:40px;height:40px;padding:0;font-size:0}.pageHeading .primary span{font-size:18px}.metrics{grid-template-columns:1fr 1fr}.metrics>button{padding:15px 12px}.metricIcon,.tableHead{display:none}.ticketRow{grid-template-columns:1fr auto}.ticketRow .customerCell,.ticketRow .sla{display:none}.ticketMain b{font-size:11px}.ticketRow>span:nth-child(3){justify-self:end}.panelHead{padding:0 14px}.modalBackdrop{padding:10px}.scrollModal{max-height:calc(100vh - 20px)}.scrollModal>.modalActions{justify-content:stretch}.scrollModal>.modalActions button{flex:auto}.scrollModal>.modalActions .dangerButton{margin-right:0}.toast{bottom:20px;left:18px;right:18px}.formGrid,.ticketDetailGrid{grid-template-columns:1fr 1fr;gap:10px}footer{display:block}footer span{margin-bottom:5px;display:block}.search kbd{display:none}}@media (width<=430px){.metrics{grid-template-columns:1fr}.metrics>button{border-right:0;min-height:75px;border-bottom:1px solid var(--line)!important}.metrics>button:last-child{border-bottom:0!important}.search{display:none}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}